the Best Policy is
Caveat emptor
"let the buyer beware"
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Some time ago I came upon, and misplaced, a pertinent quote attributed to the Dalai Lama. If you'll forgive a crude paraphrase, he astutely noted, 'Know the rules of the game, that you may use them to advantage'. [If you come across the original quote, please let me know so I can get it right:]
Know the Cancellation Policy Private Service
With 24 hours notice, all is well, no harm no foul ... till we meet again.
- 12 to 24 hours notice, a charge of one half of the agreed upon rate.
- Less than 12 hours notice, the agreed upon rate will be charged in full.
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Shuttle Vermont
With 48 hours notice, all is well, au voir. Less than 48 hours notice and the cardholder will be charged as applies to their reservation. Specifically, so as to not adversely effect the budget of other shuttlers directly impacted.
Acts of God
We're not unreasonable. As long as you make a reasonable effort to communicate with us, we're not going to charge a Cancellation Fee apart from the reasons delineated above. However! don't tell us your flight was cancelled when you really caught a ride with a pal. Keep in mind, we flight track as a matter of course, so we're going to know whether we're being scammed and such artists will be charged accordingly.
Food & Beverages
Regrettably, Food and Beverage Consumption are prohibited in our vehicles without a cleaning deposit. Excepting infants.
The deposit for safe ride service following any event involving alcohol is $500 per vehicle. This accounts for down time and cleaning fees.
Reservations now need be guaranteed by credit card. However, cash payment will be gratefully accepted at time of service(a few extra percentage points kept in-house, help). Much to our dismay, the demands of progress seem to have made the once venerable Honor System largely passe.
For the 'Net leery in the Continental US, we'd be pleased to contact you by telephone in order to obtain your credit card information. Simply indicate a day, a 2-3 hour window of availability including time zone and we'll be in-touch.
Booking Considerations
We would encourage you to book your transportation with us immediately following the confirmation of your airline reservations, especially if you would prefer Shuttle Service. With airline itinerary in hand, you are but one communication removed from completing all your necessary travel arrangements(relative to Vermont). Weeks, or months in advance, makes it easier for us as well, and will benefit your budget should you avail yourself of Jessica's Anchor Discount Program.
Additional Considerations
Please apprise us of any information that will allow us best serve you: e.g., if have bicycle(s), you need child seats, have inordinate baggage, need physical assistance or a low entrance vehicle, need stop en route, having a wheel chair handy would be helpful, the best time to contact you, etc.
Restoration Rates
Normally, this doesn't come into play.
That is, unless the vehicle is excessively soiled. Which usually involves spilt food and beverages, body fluids, not keeping dirty feet on the floor or other unnecessary but inconsiderate behavior. This is necessary because we do not have time to perform excessive cleaning between appointments, unless we were to significantly increase our rates.
$500 per vehicle for down time and cleaning fees.
Equipment
It's our habit to maintain our new vehicles well into maturity. Presently we operate:
-
2005 Toyota Sienna, outfitted for 7 and baggage
-
2006 Chevy Express Maxi Van, outfitted for 10(rather than 14) plus baggage
- Child and Booster Seats
Payment Options
Although a credit card is necessary in order to secure a reservation, alternate means of payment are acceptable at time of service. Do let us know in advance if you are of a mind to make payment other than with your credit card so that we can be apprised -if need be- of the current rates of exchange.
Acceptable Options: Cash(US, Canadian, £, €), Travelers Cheques, or Visa/MC.
For the 'Net leery in the Continental US, we'd be pleased to contact you by telephone in order to obtain your credit card information. Simply supply a day, a 2-3 hour window of availability, your time zone and we'll be in-touch.
On Account
Contact us, and we'll discuss what might be arranged.
Rates & everything else
... throughout this site, are subject to change without notice(despite our best efforts to keep everything herein current). E.g., please contact us if you see petrol prices going crazy, as current speculation suggests. We only raise our prices when we absolutely must!
Rephrased, direct communication with us amounts to the final word.
Jessica's Vital Transit
Safety & Service for the Punctually Particular™
since 1994 |